Terms of Use

Effective October 28, 2026

These terms are an agreement between you and DoorStepped, a business based in Texas ("DoorStepped," "we"). By subscribing, you agree to them.

The service

We collect packages addressed to your unit from your community's mailroom and leave them at your apartment door, with a photo as proof of delivery. We make runs every morning and evening; exact times vary and aren't guaranteed. The service is available only at communities where management has approved DoorStepped, and it ends at a community if management withdraws approval.

Eligibility

You must be 18 or older and live in the unit you sign up for.

Plans, trial, and billing

• Plans are billed monthly to the card you provide, through Stripe: Basic ($15/month, up to 8 deliveries a month) and Plus ($29/month, up to 20 deliveries a month). A delivery is one drop-off at your door, however many packages it includes.
• New subscribers get a 7-day free trial. Unless you cancel before it ends, your plan renews automatically every month.
• You can cancel anytime; deliveries continue until the end of the period you've paid for. We don't give refunds for partial months.
• If a payment fails, deliveries pause until it's resolved.
• If you reach your plan's monthly limit, further packages stay in the mailroom until your next billing period, or you can upgrade.
• We may change prices with at least 30 days' notice by email.

What we deliver

• Packages left in the mailroom and addressed to your unit, up to 50 lbs each.
• We can't collect items that need a signature, ID, or payment, or anything the carrier hasn't left in the mailroom.
• Perishable or temperature-sensitive items are delivered on our next run like any other package; we aren't responsible for spoilage.

Responsibility for packages

We're responsible for a package from when we pick it up in the mailroom until we leave it at your door and photograph it. After that photo, the package is your responsibility. We aren't responsible for packages lost, damaged, or misdelivered by a carrier, or for anything that happens in the mailroom before we pick a package up.

Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the month before the claim. We aren't liable for indirect or consequential losses.

Ending the service

We may suspend or end your subscription for nonpayment, misuse, or if we can no longer serve your community. If we end it for reasons other than your conduct, we'll refund any unused paid time.

Changes to these terms

We may update these terms. We'll post the new version here and, for significant changes, email subscribers before they take effect.

Governing law

These terms are governed by the laws of the State of Texas.

Contact

hello@doorstepped.com